Shipping Policy

Last updated: 1.1.2026

Thank you for shopping with Truscent Ltd. This Shipping Policy explains how and when your orders are processed and delivered.

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Orders placed after business hours or on weekends will be processed on the next working day.
During busy periods, processing times may be slightly extended.

We currently ship to:

(International shipping may be added in the future.)

Estimated delivery times once your order has been dispatched:

Delivery times are estimates and may vary due to courier delays, weather conditions, or circumstances beyond our control.

Shipping costs are calculated at checkout and depend on your delivery location and selected service.
Any applicable shipping fees will be clearly displayed before payment is completed.

Where available, tracking details will be sent to you via email once your order has been dispatched.
Please allow up to 24 hours for tracking information to update.

While we aim to deliver orders within the estimated timeframe, we are not responsible for delays caused by:

If your order has not arrived within the expected timeframe, please contact us at info@truscent.co.uk.

If your parcel is marked as delivered but you have not received it, please contact us within 5 business days.
We will investigate with the courier and assist where possible.

If your order arrives damaged:

We will arrange a replacement or refund where appropriate.

Please ensure your delivery address is correct at checkout.
Truscent Ltd is not responsible for orders delivered to incorrect addresses provided by the customer.
Additional shipping charges may apply for re-delivery.

If you have any questions about shipping or delivery, please contact us:

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