Last updated: 1.1.2026

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At Truscent Ltd, we want you to be completely satisfied with your purchase.

1. Your Right to Cancel

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

2. Eligibility for Returns

To be eligible for a return:

• Products must be unused and unopened

• Items must be in their original packaging

• Proof of purchase must be provided

For hygiene and safety reasons, opened candles, oils, diffusers, or personal-use products cannot be returned unless faulty.

3. Faulty or Damaged Items

If your item arrives faulty or damaged:

• Contact us within 48 hours of delivery

• Email info@truscent.co.uk with photos and your order number

We will arrange a replacement or refund where appropriate.

4. How to Return an Item

To initiate a return:

1. Email info@truscent.co.uk

2. Include your order number and reason for return

3. We will provide return instructions

Customers are responsible for return postage unless the item is faulty.

5. Refunds

• Refunds are issued to the original payment method

• Refunds are processed within 14 days of receiving the returned item

• Delivery charges are non-refundable unless the item is faulty

6. Non-Returnable Items

We cannot accept returns for:

• Opened or used products

• Gift cards

• Sale or clearance items (unless faulty)

7. Contact Us

If you have any questions about returns or refunds:

Email: info@truscent.co.uk
Website: www.truscent.co.uk